Search results for "issue arena"

Monitoring the complexities: Nuclear power and public opinion

2009

Interaction between organizations and stakeholders today takes place on virtual and physical ‘issue arenas’. This study examined opinions on nuclear power and asked who are the players discussing nuclear power in Finland? Through content analysis, surveys and interviews, the study concluded that politicians, power companies and regulators were the ones with voice, as NGOs and citizens were hardly heard. The paper suggests the future role of PR practitioners to be to find the right issue arenas and facilitate corporate voice and reputation on those arenas. peerReviewed

Framing issues in the public debate: the case of human rights

2013

PurposeThe purpose of this paper is to better understand how issues may be framed in public debate. The outcomes of this debate affect organizations. The study is based on the seven types of framing identified by Hallahan and scrutinizes which of these types is utilized, and how this is done, in the case of human rights issues.Design/methodology/approachFor this study a secondary analysis of academic papers on human rights issues was conducted. After a literature search, 40 papers originating from 23 different journals were further analyzed. Where the researchers described the framing of human rights issues, the type of framing was identified according to the typology and mode of utilizatio…

The formation of dominant voice in issue arenas

2011

Abstract The aim of the present study was to map out required changes to current stakeholder thinking in public relations (PR) research and practice for a better suited model for PR professionals. The concept of issue arenas (Luoma-aho & Vos 2009) was adopted for the future direction of stakeholder thinking. Further, a central aspect of PR management on issue arenas is the division of voice – or indirect power – of different players. It was suggested that gaining a dominant voice in an issue arena would facilitate the attainment of organizational goals. Meaning was considered cental in this process. This thesis, focused, on the formation of dominant voice in issue arenas. Two research quest…

Public Discourse on Human Trafficking in International Issue Arenas

2015

Abstract. The purpose of this study is to better understand how the complex problem of human trafficking is addressed in international debates. How the discussion about human trafficking develops and how it is debated ultimately influences how the decision-making process unfolds. In order to understand the formation of public policy and laws, therefore, it is important to study the debate that occurs prior to decision making. This analysis focuses on the narratives used by major, well-established human rights and political actors that argue for necessary actions to be undertaken — such as the formation of new policies and laws in the European Union — as an attempt to protect citizens of the…

The Issue Arena of a Corporate Social Responsibility Crisis : The Volkswagen Case in Twitter

2016

This paper explores the online debate in a corporate social responsibility crisis, where multiple actors communicate through social media, each representing different interests and views pertaining to the crisis. The study utilizes Twitter data relating to the recent case of the falsified Volkswagen diesel emissions that became public in 2015. To better understand the online interaction, use is made of issue arena theory and insights on CSR crises. The focus is on capturing the issue as it evolved over time, the actors and sentiments expressed, and the responses of the organization. The findings show that after the case became public, the emissions issue received massive attention in Twitte…

Setting the agenda for research on issue arenas

2014

Purpose– This paper seeks to contribute to the field of corporate communication by clarifying the theoretical basis of communication in issue arenas and proposing an agenda for research on issue arenas.Design/methodology/approach– Drawing on insights from stakeholder thinking, network theory, issues management, and agenda-setting theory, the authors identify different levels of analysis that could explain the behaviour of organisations in the public debate on current issues.Findings– The organisation-centred approach is replaced by a strong emphasis on interaction in networks of organisations, groups and individuals. Decision-making on communication strategies can be further developed by an…

Understanding evolving organisational issues in social media

2017

The aim of this dissertation is to better understand the spread of issues in social media, a relatively new phenomenon that is not fully understood in academia. The phenomenon has also captured the interest of organisations, as it may cause or coincide with organisational crises. Following issue spread is not easy, as issues emerge in dynamic interaction amongst many actors who are engaged in voluminous debate within varying media environments. This research was based on insights from different disciplines – in particular, communication sciences and information systems. It utilised quantitative, qualitative and mixed methods. Literature reviews provided a solid basis, whereas various cases …

Communication in turbulent times : exploring issue arenas and crisis communication to enhance organisational resilience

2017

This book is characterised by a broad approach towards corporate communication, emphasising change and crisis. The focus is not on crises as an exceptional situation but rather on broader volatility in the environment. The purpose of this book is to increase the understanding of multi- stakeholder communication concerning organisational issues and crises. From the perspective of organisational management, this book clarifies how communication contributes to organisational resilience—the ability to adapt to a changing environment and mitigate emergency crises. In todays’ world, change is not the exception but a constant presence. Moreover, issues and risks occur that may grow to become crise…

Decomposing issue patterns in crisis communication: the case of the lost airliner

2018

This research explores the relation between a crisis and public discussion on related issues. In organisational crisis communication, a singleissue strategy is often proposed. Such a strategy, however, may not be adequate in more complex crises where the crisis lifecycle is likely to encompass shorter lifecycles of issues that generate media attention. Decomposing the online crisis debate into a pattern of issues supports understanding of public perceptions, and hence of crisis response and communication. This is investigated through an analysis of Facebook posts prompted by the loss of Malaysia Airlines flight MH370 in 2014. The analysis shows that during the life of the crisis a variety o…

Understanding the Framing of Issues in Multi-Actor Arenas Power Relations in the Human Rights Debate

2014